YOUR FIRST VISIT

We are excited for your first visit at our clinic.

Here are some tips and information about what to expect from your first session:

PATIENT REGISTRATION

Please print and fill out the new patient Intake Form and Informed Consent (English & Arabic Versions available to the right).

Make sure to bring it with you for your first visit. Otherwise, please come 15 minutes early to create your file.  

DIRECT BILLING

We have Direct Billing facilities with the following insurance and TPA companies. To check whether you are covered, select by Administrator or Insurance company from the drop-down menus below. If you don’t find your insurer, you can always call us and verify upon booking your appointment.

ADMINISTRATOR

INSURANCE COMPANY

Network CodeNetwork
ENExecutive Network
CNComprehensive Network
GNGeneral Network
Network CodeNetwork
HN PremiereHealth Net Premiere
HN ExclusiveHealth Net Exclusive
Network CodeNetwork
STAR +STAR PLUS
AXA 1STAR
Network CodeNetwork
VIPVIP-Lightgrey blue cards
ExecutiveExecutive – Golden Cards
Network CodeNetwork
Platinum
Comprehensive
Network CodeNetwork
Premium
Network CodeNetwork
Comprehensive
Network CodeNetwork
Euromed Platinum
Network CodeNetwork
Gold
Network CodeNetwork
GN+ General Network Plus
NO COVERAGE

OR

INSURANCE COMPANY

ADMINISTRATOR

Network CodeNetwork
ENExecutive Network
CNComprehensive Network
GNGeneral Network
Network CodeNetwork
HN PremiereHealth Net Premiere
HN ExclusiveHealth Net Exclusive
Network CodeNetwork
GN+ General Network Plus
Network CodeNetwork
STAR +STAR PLUS
AXA 1/td>STAR
Network CodeNetwork
VIPVIP-Lightgrey blue cards
ExecutiveExecutive – Golden Cards
Network CodeNetwork
Platinum
Comprehensive
Network CodeNetwork
Premium
Network CodeNetwork
Comprehensive
Network CodeNetwork
Euromed Platinum
Network CodeNetwork
Gold
NO COVERAGE

Please follow these steps to book an appointment and to secure your coverage by your insurance company:

  • Step 1: For NAS, AXA, METLIFE, NGI, MSH, Neuron, and ALMADALLAH insurance holders, send a copy of your insurance card and Emirates ID (front and back) to either DISC WhatsApp# +971-052-121-4295 or send a scanned copy of each card to insurance@disc-me.com for an eligibility check
  • Step 2: If you’re eligible, you may book an appointment with our Sports or Family Medicine Specialists for an initial consultation for pre-approval referral purposes.
  • Step 3: Since most of our services fall under Complementary and Alternative Healthcare, we need to secure the approval before booking with a Chiro, Osteo, or Physio.
  • Step 4: Pre-approval request will be sent to your Insurance Provider and usually takes 24-48 hrs.
  • Step 5: Once approved, you will be contacted by our team to book an appointment.
  • Step 6: Deductibles and Co-payment are as per your insurance policy.

Pay and Claim/reimbursement

For Pay and Claim (reimbursement), please follow these steps to book an appointment:

  • Step 1: Call your insurance provider and check if you have coverage for reimbursement outside your network before you begin treatment.
  • Step 2: Please check specific coverage for Sports Medicine, Family Medicine, Chiropractic, Osteopathic or Physio.
  • Step 3: Ask what are the requirements needed for you to be able to claim back your money. If your insurance company needs a referral, we can help you with this, but we can only give a referral from Sports or Family Medicine Specialist. If your insurance company requests a referral from a GP or an Orthopedic Surgeon, we can give you a list of contacts if you don’t already have your own practitioner.
  • Step 4: Make the appropriate appointment.
  • Step 5: We can assist you with all the documentation process.

MISSED APPOINTMENT AND CANCELLATION:

The clinic has a cancellation policy. Any appointment canceled less than 6 hours before or for no-shows, the full consultation fee will be charged.

We hope you value the time of our therapists who stress the importance of following the treatment plan.

Please also keep in mind that someone in pain may be waiting for this time slot.

Policy Arabic Policy English

DRESS CODE:

If you are in National Dress, please bring sports clothing for your comfort during your consultation and treatment.

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